Service Department Manager Cleveland, OH Posted: 8/12/2021
Permanent Full Time
Technical Solutions Inc. is currently searching for a motivated and experienced Service Department Manager on behalf of our client, a Cleveland base distributor of CNC machine tools. The Service Department Manager must have proven experience working in a service management position, with excellent knowledge of the latest CNC and manufacturing trends and techniques. Your goal will be to provide outstanding customer service to our customers by effectively leading and managing our service team. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
*Supervise day-to-day operations in the field service department.
*Manage and schedule approximately 20 service technicians.
*Respond to customer service issues in a prompt manner.
*Communicate with customers through various channels.
*Create effective customer service procedures, policies, and standards.
*Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
*Maintain accurate records and document all customer service activities and discussions.
*Thorough understanding of our manufacturing business/products (CNC machinery) so that you can assist customers with the appropriate resolution to their issue(s).
*Communicate and coordinate with team/coworkers as necessary.
*Provide feedback on the efficiency of the customer service process.
*Assist in the training of new Service Engineers on the policies and procedures within the service department.
*Stay informed on the latest industry techniques and methods.
*Bachelor’s Degree in Business Administration or equivalent manufacturing industry experience.
*A minimum of five (5) years’ proven experience in a field service management position.
*Proficiency in Microsoft Office and service management software (Salesforce preferred).
*Outstanding written and verbal communication skills.
*Good understanding of management practices and techniques.
*Excellent leadership and interpersonal skills.
Technical Solutions Inc. provides a wide range of staffing services throughout Western Pennsylvania, Ohio and West Virginia. Simplify the job search process by letting us do all the work! With 30 years of expertise, we have the resources, techniques and insights to guide your job search. Our staff will work with you one-on-one to understand your needs and discuss your options. We can even send your resume to multiple job openings that you are a fit for, giving you opportunities to choose from. We reach out to hiring managers for feedback, coordinate and schedule interviews, and advocate on your behalf so that you get the best offer possible. At TSI, we genuinely care about our employees and want to see you succeed. No candidate is ever promised something we do not deliver. The best part is that there are no fees or cost for any of our services. For more information on our company and to view all of our exciting job opportunities, please visit www.tsiwork.com or give us a call at 724-733-2100.