Job Details


TECHNICIAN


Field Service & In-House Technician  Pittsburgh, PA  Posted: 2/18/2022
Job Description

Job ID#:

4760

Job Category:

TECHNICIAN

Position Type:

Permanent Full Time

Positions Available:

2


Technical Solutions Inc. is currently seeking a Service Technician on behalf of our client, a Pittsburgh area manufacturer. The Service Technician is responsible for delivering a positive service experience, with the goal of maximizing customer commitment and the prosperity of the business by producing results in a timely manner. The Service Technician will drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. 
 
Key Responsibilities:
  • Provide service and customer support during field visits or dispatches (Field Service Tech.)
  • Deliver service and support to internal and external customers via phone support
  • Manage on site installation, repair, maintenance and testing (Field Service Tech.)
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Follow all client's processes and procedures and assist in development
  • Meet and maintain KPI goals as set to meet customers' expectations
  • Cooperate with client's team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations, briefings and training
  • Build positive relationships with customers
  • Learn and develop customer support and technical skills necessary to perform high quality maintenance and triage repair
  • Provide quotes in a timely and detailed manner
  • Perform repairs, preventive maintenance and triage repair on all of client's products and additional specialty products
  • Observe safety precautions as required in designated areas and customer sites.
  • Maintain a clean and orderly work space
  • Interact with customers to provide and process requests about our products and services
  • Other duties as assigned by the Service Manager

 
Job Requirements

 

Education/Training/Experience:
  • Associate degree in a technical field or equivalent is preferred, plus three (3) years' experience in a related field or an equivalent combination of education and experience
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Can work with little direction to ensure a high quality of customer service.
  • Familiarity with Windows Operating Systems
  • Excellent communication and organizational skills
  • Ability to work independently or as part of a team
  • Must have a valid driver's license
 
 
Technical Solutions Inc. provides a wide range of staffing services throughout Western Pennsylvania, Ohio and West Virginia. Simplify the job search process by letting us do all the work! With 30 years of expertise, we have the resources, techniques and insights to guide your job search. Our staff will work with you one-on-one to understand your needs and discuss your options. We can even send your resume to multiple job openings that you are a fit for, giving you opportunities to choose from. We reach out to hiring managers for feedback, coordinate and schedule interviews, and advocate on your behalf so that you get the best offer possible. At TSI, we genuinely care about our employees and want to see you succeed. No candidate is ever promised something we do not deliver. The best part is that there are no fees or cost for any of our services. For more information on our company and to view all of our exciting job opportunities, please visit www.tsiwork.com or give us a call at 724-733-2100.




 

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