Job Details
ADMINISTRATIVE
Parts and Service Associate Pittsburgh, PA Posted: 3/3/2022
Job Description
Job ID#:
4768
Job Category:
ADMINISTRATIVE
Position Type:
Permanent Full Time
Technical Solutions Inc. is currently seeking a Parts and Service Associate on behalf of our client, a manufacturer with facilities in the Pittsburgh, PA area.
Objectives of this Role:
- Answer phones and direct customers to the appropriate level of support throughout the company while providing first-rate customer service experience
- Document current robot issues using our local software, maintaining an elevated level of accuracy and attention to detail
- Communicate and manage workflow between departments to provide the best service to our customers.
- Provide support to the parts and service team to accomplish goals and objectives of the company.
- Provide the Parts Analyst team support with quoting customers
- Provide logistic support for customer training courses and send follow-up after training
- Provide assistance with collecting policy and procedure documentation
- Additional tasks as needed
Job Requirements
Qualifications:
- A self-starter, capable of thinking on your feet and problem solving with limited information
- A history of providing strong customer service in an office environment
- Strong verbal and written communication skills
- Excellent computer skills and a high aptitude with Microsoft Office (excelling at it).
- Able to absorb a basic foundation of technical knowledge regarding our robots and then speak to those details in a comfortable manner
- High degree of integrity and sensitivity in dealing with confidential information
- Previous experience in creating sales quotes
- Previous data entry and ERP experience
Technical Solutions Inc. provides a wide range of staffing services throughout Western Pennsylvania, Ohio and West Virginia. Simplify the job search process by letting us do all the work! With 30 years of expertise, we have the resources, techniques and insights to guide your job search. Our staff will work with you one-on-one to understand your needs and discuss your options. We can even send your resume to multiple job openings that you are a fit for, giving you opportunities to choose from. We reach out to hiring managers for feedback, coordinate and schedule interviews, and advocate on your behalf so that you get the best offer possible. At TSI, we genuinely care about our employees and want to see you succeed. No candidate is ever promised something we do not deliver. The best part is that there are no fees or cost for any of our services. For more information on our company and to view all of our exciting job opportunities, please visit www.tsiwork.com or give us a call at 724-733-2100.