Job Details


Customer Quality Engineer  Pittsburgh, PA  Posted: 3/9/2022
Job Description

Job ID#:


Job Category:


Position Type:

Permanent Full Time

Technical Solutions Inc. is currently seeking a Customer Quality Engineer for our client, a local provider and manufacturer of automation equipment. The Customer Quality Engineer will ensure that customers are satisfied with the performance of their products, receipt and installation of high quality, safe and standards-compliant Autonomous products.   
Position Overview:
The Customer Quality Engineer must be well versed in requirements and specifications as they relate to manufacturing, process control/capability, reliability/failure analysis, and satisfaction metrics.  Also, they must be able to assess product performance using customer feedback, recognized metrics and statistical analysis.  Critical information must be gathered and analyzed for improvement opportunities and avoidance of performance degradation (or product failure) to maximize the returns on the customers' investments. 
Key Responsibilities:
  • Support customer(s) and representatives when conducting Quality system or process audits to agreed-upon standard by:
  • Define how the company QMS works in tandem with customer quality plans
  • Demonstrating/providing internal documentation and data as proof of compliance
  • Being well-versed in customer specific requirements, product specifications, & customer application.
  • Ability to convey product properties to recognized industry standards
  • Being adept in describing internal business process including product release, process control/testing, non-compliant material management, document/data management and change review.
  • Perform data analysis and provide monthly/ quarterly reporting. 
  • Lead audit teams to ensure that implementation, training and go-live actions are meeting or have met the customer(s) expectations.  
  • Determine necessary quality improvement factors and activities. 
  • Initiate and drive problem-solving/8D activities internally or at customer sites regarding performance drop-off or product failure. Determine an acceptable level of variation. 
  • Work with customers and company engineering/manufacturing/supply chain/ product teams to resolve problems by 
  • Produce or provide proof of compliance using internal documentation or modification of such to provide clear evidence
  • Conduct regular quality review meetings with customers on quality planning and implementation, product reliability, repair/case closure time, spare parts usage, and overall product experience with emphasis on assessing customer satisfaction levels
  • Ensure systems are captured in business processes consistent with customer expectations

Job Requirements


Requirements and Experience:
  • Minimum of three (3) years' experience as Customer Quality Engineer in automotive or electromechanical technology business 
  • Bachelor's Degree in the Sciences
  • Management Systems experience with TQM
  • ASQ certification and ISO19011 training is preferred
  • Familiar with ISO9001, ISO/TS16949 or equivalent standards.  APQP, PPAP familiarity is preferred
  • Proficient in Microsoft Office/Office 365/Google apps
  • Must be a highly responsible individual who can work independently and with minimal supervision
  • Strong service acumen with commitment to customer satisfaction
  • Excellent written and verbal communication skills
  • Strong work ethic and willingness to learn
  • Ability to work in noisy and busy environment
  • Ability to lift 50 pounds
  • Ability and willingness to obtain, and maintain, security clearances for customer premises and network access
Technical Solutions Inc. provides a wide range of staffing services throughout Western Pennsylvania, Ohio and West Virginia. Simplify the job search process by letting us do all the work! With 30 years of expertise, we have the resources, techniques and insights to guide your job search. Our staff will work with you one-on-one to understand your needs and discuss your options. We can even send your resume to multiple job openings that you are a fit for, giving you opportunities to choose from. We reach out to hiring managers for feedback, coordinate and schedule interviews, and advocate on your behalf so that you get the best offer possible. At TSI, we genuinely care about our employees and want to see you succeed. No candidate is ever promised something we do not deliver. The best part is that there are no fees or cost for any of our services. For more information on our company and to view all of our exciting job opportunities, please visit or give us a call at 724-733-2100.


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