Job Details


Service Technician  Pittsburgh, PA  Posted: 9/13/2022
Job Description

Job ID#:


Job Category:


Position Type:

Permanent Full Time

Technical Solutions Inc. is currently seeking a Service Technician on behalf of our client, a Pittsburgh area distributor of machine tool equipment. The Service Technician is responsible for performing troubleshooting, problem solving, preventative maintenance, service and repair of machine tools at customer site and on company facility. 
Essential Accountabilities and Responsibilities:
  • Performs troubleshooting and problem solving of CNC Machine Tools.
  • Performs high quality, efficient and timely machine/tooling installation as assigned.
  • Performs high quality, efficient and timely repair and preventative maintenance as assigned.
  • Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements.  
  • Trains & instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes.
  • Makes recommendations to supervisor on process improvements to ensure customer satisfaction. 
  • Using Service software, accurately documents all actions and findings, completes, and reports parts required and repair.  Reporting is required same day, and at the maximum within 24 hours.  
  • Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair.
  • Accurately documents, completes and reports required information for work records and reports.
  • Continuously reviews current processes and searches out improvement methods. Recommends modifications and improvements to machine/equipment, processes, and procedures.
  • Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability.
  • Responsible for maintaining current technical, interpersonal, and communication skills through continuous development.  Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material
  • Responsible for calling our customers to notify them of our estimated time of arrival for each service job before showing up onsite. If the job assignment is for the next business day, please call customer the business day before.

Job Requirements


Essential Qualifications:
  • An Associate degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products.
  • Minimum two (2) years' experience in the troubleshooting, installation, and repair of Machine Tools Products.
  • A valid Driver's License, a good driving record, and the ability to 'legally' operate a company 'Service' vehicle or personal vehicle for company business. You may be required to drive your personal vehicle for business until a company vehicle is assigned.
  • Demonstrated application and commitment of customer satisfaction.
  • Good interpersonal communication skills.
  • Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers.
  • Demonstrated self-starter and effective planning and organization skills.
  • Ability to participate as a member of a team, crossing department and divisional lines.
  • Ability to use PC and job-related software/programs for programming, documentation/record keeping.
  • Physical demands: continuous; bending, stooping, standing, climbing, step stool climbing, lifting up to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling
  • Willing to work flexible hours, including weekends and evening hours as required by customer.
  • Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand.    
  • Ability to obtain and maintain a valid Passport.
  • Ability to obtain a major credit card i.e., American Express, Visa, or Master Card, based on your own personal credit history to utilize for business expenses and occasional travel requirements.  Client provides business expense reimbursement within 2 weeks of submission and approval.
Technical Solutions Inc. provides a wide range of staffing services throughout Western Pennsylvania, Ohio and West Virginia. Simplify the job search process by letting us do all the work! With 30 years of expertise, we have the resources, techniques and insights to guide your job search. Our staff will work with you one-on-one to understand your needs and discuss your options. We can even send your resume to multiple job openings that you are a fit for, giving you opportunities to choose from. We reach out to hiring managers for feedback, coordinate and schedule interviews, and advocate on your behalf so that you get the best offer possible. At TSI, we genuinely care about our employees and want to see you succeed. No candidate is ever promised something we do not deliver. The best part is that there are no fees or cost for any of our services. For more information on our company and to view all of our exciting job opportunities, please visit or give us a call at 724-733-2100.


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